We will make every effort to describe all our watches as accurately as possible.  However we accept that occasionally not all items received are as you expected and we therefore offer a ‘Hassle Free 14 Day Return Policy’ for our UK and USA customers. Goods may alternatively be exchanged within a period of 14 days from date of dispatch.

If you wish to return your item please contact us either via email at help@realwatchcompany.com or via our live chat requesting a refund or exchange. Please then return your parcel to us via a tracked postal service at our registered head office address. Please also include a copy of your invoice or packing slip and advise us the reason for the return whether it's a refund or exchange etc.

UK customers may return orders back to our head office, USA customers should return orders to the below address, these address details will be included in the pre-paid USPS postage label:

2900 NW 112th Ave, Unit 1- B3
Doral FL 33172

You must report any faults within 72 hours of receipt of the item and you have 14 days from receipt of the faulty item to return it to us.

Return and Exchange Eligibility:

All returned or exchanged items must be:
  • Returned within 14 days of the date of dispatch, in new condition and in their original packaging.
  • Must include all packing material, blank warranty cards, manuals, and accessories.
  • Ship via a tracked or signed for postal service. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • Exchanges may be returned within 14 days from date of dispatch.
We reserve the right to refuse any return if there are:
  • Any signs of wear.
  • Parts of the item are missing.
  • Plastic seals and/or tags on the item have been removed. 

To return your item(s) as unwanted, you have 14 days to inform us via email or live chat. From this date, you will have a further 14 days to return your item(s) to be eligible for a refund. Once your return has been processed, you will be refunded with the original payment method you used to place your order.

If there is any noticeable discrepancies or damage when you receive your order, or if the wrong item was delivered please notify us as soon as possible. Upon receiving your return we will endeavor to refund you the same day however during exceptionally busy periods may take up to a maximum of 48 hours.