We strive to deliver your orders quickly and efficiently. Here's what you need to know about our delivery process:
Shipping Days and Cut-off Times
- We ship orders Monday-Friday only (excluding public holidays)
- Orders placed before 1pm will be shipped the same day
- Orders placed after 1pm will be shipped the following business day
- We do not ship on weekends or public holidays
UK Deliveries
- Standard delivery: Royal Mail Tracked 48 (estimated 2-3 working days delivery)
- Next Day Delivery: Royal Mail Tracked 24 (estimated 24-hour delivery, not guaranteed)
- Special Delivery: Guaranteed by 1pm the following day (UK only)
- Next Day and Special Delivery options available at checkout
European Union (EU) Deliveries
- Delivered via DPD (3-5 working days) or DHL (typically next working day)
- All EU orders are shipped with duties and taxes paid
- Remote locations may experience longer delivery times
United States (US) Deliveries
- Delivered via DHL Express (1-3 business days)
- Orders valued up to $800 are shipped duties and taxes free
Rest of World Deliveries
- Delivered via DHL Express (typically 1-5 working days worldwide)
- Customers may be liable for duties and taxes as determined by local customs
Important Notes
- Delivery times are estimates and may vary based on location
- For exact delivery charges, please refer to the checkout process
- You'll receive a shipping confirmation email with tracking information once your order is dispatched
- If no one's available to receive the delivery, a calling card will be left with instructions for redelivery or collection
- We don't deliver on Bank Holidays or Public Holidays
- In case of exceptional circumstances (e.g, severe weather), deliveries may be delayed
- For lost packages or other delivery issues, please contact our customer service For any questions about your delivery, please email us at help@realwatchcompany.com We're committed to ensuring your order reaches you safely and on time.